Aldo Covarrubias

Customer Success Manager | MarTech Transition

📍 San Diego, CA ✉️ aldocogo7@gmail.com 🔗 LinkedIn

Bilingual Customer Success Manager with 5+ years of experience managing $20M–$40M+ ARR portfolios across SaaS and eCommerce. Known for turning data into action — achieving 99% gross retention, scaling adoption programs 5x, and building engagement frameworks that stick. Now transitioning into MarTech, where I bring a customer-obsessed lens to understanding how technology drives growth, loyalty, and lifetime value. Outside of work, I'm the founder of Sin Booze, a mobile mocktail business bringing elevated non-alcoholic experiences to private events across San Diego.

Professional Experience

Lytx

Senior Partner Success Manager

BigCommerce

Associate Customer Success Manager

Intertek

Customer Success Specialist

AT&T

Credit & Collections Executive

Quantified Impact

0
Book of Business Managed
0
Gross Retention Achieved
0
Scaled Adoption Programs
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Increase in Contract Closures

Core Competencies

Customer Success & Retention

Churn Prevention Gross Retention QBR Facilitation Health Scoring Risk Mitigation Proactive Outreach 1:Many Engagement Models

Account Management & Sales

Portfolio Management ($20M–$40M+ ARR) Strategic Account Planning Upsell/Expansion Identification Executive Stakeholder Management Contract Closure Consultative Selling

Domain Expertise & Operations

B2B SaaS SMB & Enterprise Segments eCommerce Platforms Partner/Reseller Ecosystems Scaled Adoption Programs Process Design

Tools, Data & Communication

Gainsight Salesforce JIRA Tableau Data-Driven Adoption Bilingual (English & Spanish) Executive Presentations Webinar Facilitation